Support

We're here to help with any questions or issues

Contact Us

Have a question, found a bug, or need help with your account? Send us an email and we'll get back to you within 24 hours.

Email Support

Before You Contact Us

Check out our Frequently Asked Questions - your question might already be answered there.

  • Can't log in? Try resetting your password using the "Forgot Password" link on the sign-in screen.
  • App crashing? Make sure you're running the latest version from the App Store.
  • Missing encounters? Pull down on your Journal to refresh. If they're still missing, contact us.
  • Subscription issues? Manage your subscription in your device's Settings > Apple ID > Subscriptions.

Report a Problem

If you've encountered inappropriate content or a user violating our guidelines, please use the in-app reporting feature (tap the ... menu on any review or profile) or email us with details.

For urgent safety concerns, email support@litterboxd.org with "URGENT" in the subject line.

Feature Requests

Have an idea to make Litterboxd better? We'd love to hear it! Send your suggestions to support@litterboxd.org with "Feature Request" in the subject line.